Why Does HBO Max Keep Signing Me Out? Answered

Wondering why HBO Max keeps signing you out whenever trying to access your account through the website or while watching TV shows and movies on the app?

In today’s read, you’ll know the reasons for this authentication glitch and how you can fix this prblem without much difficulty.

Contents In This Article

Why do I keep getting signed out of HBO Max?

The computer or streaming device is glitching after changing the password.
The browser cache is corrupt.
The system IP has changed after restarting your router.
You have subscribed through a provider and signed in with HBO Max credentials.
You are using an outdated version of the HBO Max app on your streaming device.

How do I stay logged into HBO Max?

Restart Device

If you have changed the HBO Max password, your device may be signing you out, as it cannot process the new credentials. To fix this, reboot your gadget, launch HBO, type in your new password, and let the browser or app save it to avoid auto-logout.

Another possibility is that you may have restarted the router, and a new IP is assigned to the device. In this case, change the password and simply restart your device; hopefully, the problem will disappear.

Sign Out Of All Devices

Another way to fix the problem is to go to the Max website and sign out of all devices. You will also be logged out of the website. So enter your username and password, sign in, let the browser save the password, and see if this fixes the issue.

Clear Browser Cache

HBO Max browser cache can corrupt, leading to the problem where you get kicked out of your account. The best way to resolve this issue is to clear the browser cache with these steps.

Chrome on Windows:

Open Chrome.
Click the 3-dotted menu.
Hover over “More Tools.”
Click “Clear browsing data…”
Select the “Time Range.”
Check all the boxes below.
Click “Clear data.”

Safari on Mac:

Open Safari.
Click “Preferences.”
Click the “Advanced” tab.
Enable “Show Develop Menu” and launch it.
Click “Empty Cache.”

Now, login to the HBO Max website, let the browser auto-save your username and password and verify the fix.

Sign in With Your Provider

You may have subscribed to an HBO Max plan through your provider but are logged into the Max website with previous credentials. This causes a conflict, and the streaming service keeps logging you out from other devices. To fix the issue:

Clear the browser cache, as mentioned in the above method.
Go to your HBO Max provider website.
Search for HBO Max.
Select “Activate.”
Open a new tab and head to the Max website.
Select your provider under the “Connect Your Provider” box, and you will be redirected to the provider sign-in page.
Choose your provider from the list of available options.
Type in the User ID of the provider and the associated password that comes with the HBO Max plan.
Click “Sign In.”

NOTE: If you can’t see the provider account with HBO Max, select “View All” and proceed to log in.

Update HBO Max App

Although most smart streaming devices update the HBO Max app automatically, internet issues can often cause the process to fail. This usually happens to Android and iOS devices.

Therefore, simply go to “Play Store” or “App Store,” search the HBO Max app, and tap “Update” to update the app manually.

Reinstall HBO Max App

Many users using the HBO Max app on Roku and PS4 often complain that the service keeps logging them out. If you are one of those users, your best bet is reinstalling the HBO Max app to resolve the issue.

Takeaway

In this article, we’ve explored why HBO Max keeps logging you out of your account on a browser or the mobile app. We’ve also let you in on some hacks to fix this annoying issue with step-by-step instructions.

We hope you now have enough knowledge to stay logged in to your HBO Max account and enjoy undisrupted viewing on your streaming device.